FAQ

What kind of things do you buy?

We buy women’s clothing in sizes 0-26, petite and tall, shoes in sizes 5-13, handbags, jewelry, and accessories. Styles we purchase include tops, sweaters, blazers, coats and jackets, dresses, skirts, shorts, jeans, pants, shoes, jewelry, belts, scarves, hats, and gloves. We are looking for items that are in great condition, freshly laundered and styles current to retail stores in the last 2-3 years. 

We also have a list of brands we offer, which can be used as a reference guide for what we will buy in our store.

Items we DO NOT buy are junior’s brands, formal wear, swimwear, sleepwear, and any type of undergarments (i.e. anything too close and personal).

As of July 1, 2019, we NO longer buy MATERNITY clothing. However, we are currently selling the inventory we have on hand.

Do you carry Plus size clothing?

Yes, Clothes Mentor is designed for ALL women sizes 0-26 (XS-3X).

When do I get paid for my items?

Once we’ve completed our review of your items, our system will immediately generate your offer, which you can accept as CASH* on-the-spot or store credit with the 25% bonus.

* The cash offer is valid for two days once we send a text message that we’ve completed processing your items. Once the two-day window expires, the system automatically issues any store credit offer (saved in our system under your name and phone number, never to expire) and we donate any items we passed on to a local charity. In the event your passed items are donated, you can always pick up a donation receipt for your tax purposes.

How should I bring my items in?

For your first time, we recommend bringing 20 items or less to better understand our buying process. Please bring them freshly laundered and folded/bundled into baskets, totes, or bins*. We kindly request NOT to use hangers, paper bags, or plastic bags. All items should be in good condition and free from any pilling, stains, fading, holes, broken zippers, missing buttons, etc.

* And, of course, we will return your baskets, totes, and bins at the time we present the offer to you!

Can I send my items in via mail to sell ?

We currently do not accept items via mail. We ask that all items be brought into our location to sell.

How many items can I bring in at one time?

We do not limit the number of items that you can bring in, but we do suggest that the first time you come in you only bring 20 items or less to better understand what we are looking for.

When do you accept buys?

We accept buys every day. Process times will be relayed at the time you drop off your items.

How long does it take?

We go through your items on a first come, first served basis and will get them back to you as quickly as possible. Process times vary depending on the number of buys ahead of you and how many items you bring in. Generally, we stop processing buys 1 hour before closing, although we will check you in up until closing time.

Do you buy men’s, junior’s, or children’s clothing?

We only buy women’s clothing.

Do you buy all seasons?

Yes, we buy all seasons, typically within the season, also depending on inventory levels.

How do you determine how much you will pay me for my items?

We use our computer system to price the items we buy. Most items are priced at about 1/3 of the original retail price, and then we pay you approximately 1/3 of that.

Designer handbags and high-end shoes such as michael kors, coach, kate spade, tory burch, rebecca minkoff, gucci, chanel, prada, louis vuitton, etc. that we will sell for $50 or more in our store, we pay you 50% of our list price.

Designer items are ALWAYS authenticated and pricing researched to present a favorable offer. The high-end designer brands such as gucci, chanel, prada, louis vuitton, etc. may take up to 2 business days to authenticate.

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